Delivery Policy

Woxgen is a fully digital service. Nothing is shipped physically. This policy explains how access and digital deliverables are made available to you after purchase.

1. No physical shipping

Woxgen does not sell, ship, or deliver any physical goods. There are no postage charges, no couriers, and no physical addresses associated with your purchase.

2. Activation of paid plans

• Paid plans are activated immediately upon successful payment confirmation from our payment processor.
• In the rare event that activation does not happen within 30 minutes of a successful payment, your plan benefits will still apply retroactively from the moment of payment, and we will activate the plan manually on request to support@woxgen.com.
• You can confirm activation in the editor at app.woxgen.com under Settings → Billing.

3. Rendered videos

Videos rendered through the Service are made available for download within the editor immediately after rendering completes. Render time varies depending on the length of the source video, current load, and the AI generation steps required, but most videos are ready within a few minutes.

Rendered videos are downloadable as MP4 files. There are no shipping or fulfilment delays.

4. Receipts and invoices

An email receipt is sent automatically to your registered email address within a few minutes of each successful charge. Invoices for Indian GST-eligible transactions are made available in the billing section of your settings.

5. Service availability

Because Woxgen is delivered over the internet, your ability to access and download deliverables depends on having a stable internet connection and a modern web browser. The Service is offered on an “as available” basis. Planned maintenance windows are announced in advance where practical.

6. Questions

If your plan has not activated, a download is not appearing, or any digital deliverable is missing, email support@woxgen.com with your account email and the transaction reference. We aim to respond within one business day.