Refund & Cancellation Policy

This policy explains how subscription billing, cancellation, and refunds work at Woxgen. It applies to all paid plans purchased through woxgen.com and the editor at app.woxgen.com. Please read it carefully before purchasing.

1. Try before you buy

Woxgen is pay-as-you-go: signing up is free, and you pay just $5 (₹499 in India) per video you generate. Every rendered video is watermark-free. Because you only pay per video, you can start small and confirm the Service meets your needs before committing to a monthly plan.

Because the free plan exists for evaluation, paid subscriptions are considered a deliberate purchase and are non-refundable as set out below.

2. Non-refundable subscriptions

All paid subscription fees, including the Plus, Teams, and Pro plans, are non-refundable. Once a billing period starts, the amount charged for that period is not refunded if you:

• change your mind after subscribing;
• do not use the Service during the cycle;
• cancel partway through a billing cycle;
• are unable to use the Service due to circumstances outside our control (e.g., your internet, your hardware, or third-party platform outages);
• are downgraded automatically due to non-compliance with these Terms.

3. Cancellation

Paid plans do not auto-renew. A plan is a single, one-time payment that gives you that plan for one billing period. We do not store a recurring mandate against your card and we cannot charge it again, so there is no subscription to cancel and no action you need to take.

• Your paid plan stays active for the remainder of the period you paid for.
• No further charges are made to your payment method — ever, unless you choose to buy another period yourself.
• Extra minutes and Auto-Record packs are one-time purchases: they do not expire and stay on your account. Like plans, they are not refundable once bought, apart from the cases in section 4.
• At the end of the period, your account automatically moves to the free plan. Your projects and rendered videos remain accessible, subject to free-plan storage limits.

You can see your plan and what is left of it any time in the editor, in the usage meter and the Plans window. If you would like your account closed before then, email support@woxgen.com from your account email.

4. Limited exceptions where we may refund

We may, at our sole discretion, issue a refund or credit in narrowly defined situations:

• Duplicate or accidental charge — if you were billed twice for the same subscription period due to a payment-processor error, we will refund the duplicate charge.
• Unauthorised charge — if you can demonstrate that someone other than the legitimate account holder used your card without consent, contact us within 7 days of the charge with supporting details.
• Material service failure — if the Service is completely unavailable due to a fault on our side for more than 72 continuous hours during a billing period, we may, at our discretion, issue a pro-rated credit or refund for that period.

To request a refund under any of these grounds, email support@woxgen.com within 7 days of the charge with your account email and the transaction reference. Approved refunds are processed back to the original payment method within 7–14 working days, depending on your bank or card issuer.

5. Chargebacks

If you have a billing concern, please contact us first at support@woxgen.com — the vast majority of issues are resolved within 1–2 business days. Initiating a chargeback without first contacting us may result in immediate suspension of your account while the dispute is investigated.

6. Plan changes and upgrades

• Upgrades take effect immediately. You will be charged a pro-rated difference for the remainder of the current billing period and then billed the new plan price on the next renewal.
• Downgrades take effect at the end of the current billing period. You keep your higher-tier features and quotas until then.

7. Free plan

The free plan has no charges and therefore nothing to refund. You may stop using it at any time, and you may delete your account from settings, in which case your data is removed as described in our Privacy Policy.

8. Taxes

All prices on the pricing page are exclusive of applicable taxes. Where Indian GST or any other taxes apply, they are added at checkout and remitted to the relevant authority. Refunds, where issued, exclude any non-recoverable taxes.

9. Contact

All refund and billing questions: support@woxgen.com. We aim to respond within 2 business days.